DURING YEAR 2016 I USED ALL MY POINTS EX CEPT 4000 WHICH GOT TRANSFERED ADDED TO POINTS IN 2017.AT END OF YEAR OR DECEMBER I TRIED TO BOOK IN FLORIDA FOR JUNE 2018.I BOUGHT PLAN 1999 .MY BOOK STATES THAT ONCE RESERVATION IS MADE ,I HAVE A YEAR TO TRAVEL. I BOUGHT TODAY VACATIONS FOR USE IN THE FUTURE.
I WAS REFUSED THE VACATION FROM A CUSTOMER SERVICE PERSONELL .16000 POINTS WAS TAKEN AWAY FROM ME.AFTER I COMPLAINED THAT IT WAS WRONG AND NO WAY THOSE POINTS SHULD BE TAKEN AWAY FROM ME AND THAT I SHOULD HAVE BEEN GRANTED BOOKING IN FL 2018 ACCORDING TO MY RULE BOOK THAT I GOT IN 1999.
I WAS HIGHLY PRESSURED INTO A NEXT DAY VACATION FOR 7 DAYS WITH SOME OF THE POINTS THAT I COULDN"T USE WHICH LEFTED ME STILL SCAMMED OUT OF POINTS. BY HELEN HAIR FROM NOTTINGHAM MD 21236
Product or Service Mentioned: Royal Holiday Club Membership.
Reason of review: Poor customer service.
Monetary Loss: $575.
Preferred solution: Let the company propose a solution.
I didn't like: Robbed us, Customer service stinks and there is no supervisor available.