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Me and my family travel to Cozumel back in July of 2009. That's our first trip out of country.We were excited, did not expect anything wrong would happen.We want to book some excursions, the sale people said that if we it breakfast with them they will give us all kind...
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Royal-Holiday
Royal-Holiday
Royal Holiday Club Verified Representative

Dear Shaylanguyen, we’re sorry to hear of your frustration. We’d like to learn more about your experience and determine how we can help resolve the situation. Please send your...

1.0
I didn't like
  • Scam
#777695
They are totally lie.We are in the tr a .I lossover 10,000 dollars for silver program plus we have to pay the mmaintenance of every year.at first around three hundreds a nd it keep went up every year.do any body get out this show me how bec a use I have to stuck with...
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Royal-Holiday
Royal-Holiday
Royal Holiday Club Verified Representative

Dear, thank you for your comment. Please send an email with the details of your experiences (along with your member ID) to Community@Royal-Holiday.com. We will follow up with ...

shaylanguyen
shaylanguyen

Same to us.stay away.i try ytoget out the contract for years. After so many research on internet I found this website I hope it help you.extranjeras@profeco.gob.com.Please re...

Was approached several times to attend a presentation while in Playa Del Carmen. As we had time to kill one day we said yes, and the fact they were offering 8000 peso as a gift was even more of an incentive. Right from the start we had no intention of buying as we...
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Royal-Holiday
Royal-Holiday
Royal Holiday Club Verified Representative

We’re sorry to hear your concerns. Your comments are appreciated and will help guide us to create the best experience possible for potential new members. Please if you like s...

I liked
  • Free gift
I didn't like
  • Sales tactics
#770196
I went to the Dominican in 2013 with my now ex boyfriend. We had been drinking and were approached by someone to come and check out deals for free top-shelf drinks. We decided to go for it and were in a high pressure sales pitched. After 3 or 4 drinks, they asked us to...
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dianalane
dianalane

I bought a timeshare with Royal Holiday and they lied to me at everything, every time I check for travel dates are not available and it's cheaper to booked flight and hotel wi...

1.0
I didn't like
  • Robbed us
  • And robbed
#703303
please visit our Facebook page where you will read on how RH actually refunds thousands of people and have been doing this for years without you knowing about it. ha don't you ever wondered why people who write of complaints here on his webpage sometimes retract...
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#650189
We have been traveling with Royal Holiday Club since 2010. I have no complaints about Royal, other than a great experience and a memorable vacation. Mishaps happen but not to a major point. I will keep traveling with them as long as I can. I never had any disrespect...
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Royal-Holiday
Royal-Holiday
Royal Holiday Club Verified Representative

Dear member, Thank you for your comments, we are glad to know you have been traveling with your membership and we appreciate your message about it. Please don't hesitate to co...

5.0
#644373
We bought a vacation club memembership under a contract for thirty years of a which states in our contract it's not a timeshare how drunk did they get us to buy a club membership to a hurricane demolished Hotel we paid $6647.50 in 2006 and have been paying maintenance...
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shaylanguyen
Anonymous

You need to dispute withthe credit bbureau . Obviously th hey arescam.

helensantos
helensantos

I bought a timeshare with Royal Holiday and they lied to me at everything, every time I check for travel dates are not available and it's cheaper to booked flight and hotel wi...

I work in sales for many years and when noticing their insisting strategy I understood it was a scam. But they are well trained, they can really put pressure on you to sign, some weak persons will sign, unfortunately. I DID NOT ***, I was able to get out of their...
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Royal-Holiday
Royal-Holiday
Royal Holiday Club Verified Representative

Hello, thank you for your feedback. We are always working to improve our sales process and your insight is of critical importance. If you can share the location where you had ...

I didn't like
  • Losing time out of my vacation
#623103
We can't do anything while we are alone. Yes, you should complain in BBB, Federal Trade Commission, Attorney General, write to your congressmen and etc.. But goal is to organize first class action law suite against Royal Holiday. Thousands of US consumers were scammed....
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Royal-Holiday
Royal-Holiday
Royal Holiday Club Verified Representative

Hi kxgofma, thanks for the comment. We’d like to hear more about the issues you’ve experienced and discuss how we can resolve them to your satisfaction. Please send your conce...

1.0
I didn't like
  • All it is a scam
#613050
From May 14, 2014 to May 21, 2014 we traveled to the Grand Riviera Princess Resort In the Riviera Maya located at Punta Bete Km 296, Carretera Chetumal Puerto Juarez, Playa del Carmen, 77710 MX. While we were there I was solicited to attend a presentation for a...
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Royal-Holiday
Royal-Holiday
Royal Holiday Club Verified Representative

Hi Averagejose, our quality team is aware of your situation and wants to work with you to resolve it. If you’re able to send your member ID to Community@Royal-Holiday.com, som...

1.0
I didn't like
  • Robbed us
#611293