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The sales were fraudulent about online access for affiliated hotels. The company fails to respect my contract and has refused to cancel the contract. I have purchased a sliver membership from Royal Holiday Club on May 18, 2018 at Hotel Grand Park Royal Cozumel with an...
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1.0
San Miguel De Cozumel, Quintana Roo
I didn't like
  • Pressure to sign without time to reflect
  • Are a fraudulent company
#1282316
I signed a contract with Royal Holiday on Jan 2017 and sent an email within my 5 day period to cancel but they did not accept my cancellation. After multiple phone calls and messages left no one answered or called me back. I could not afford to pay them anymore and...
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#1242613
Yo contraté royal holiday en unas vacaciones a puerto Vallarta a principios del año antepasado solo había dado el enganche y todavía lo estaba pagando .Nunca usé la membresía, pero hablé para cancelar debido a que no podía seguir pagando y me decían que no se podía...
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#1232891
Purchased in February 18 2018 after 5 days realized the credits do not transfer year to year and you lose them. Called to cancel was told to write a letter to rescind contract. I did that and sent register mail to venessa drai at Royal holiday in Bavaro Princess punts...
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Anonymous
yVETTE

As Of April 18 2018 this is still unresolved. ROYAL HOLIDAY REFUSES TO CREDIT MT ACCOUNT OF THE DEPOSIT WHICH WAS 2765.00. THEY SEND ME A CANCELLATION CONTRACT WITH ALL THESE ...

Punta Cana, La Altagracia
#1212295
DURING YEAR 2016 I USED ALL MY POINTS EX CEPT 4000 WHICH GOT TRANSFERED ADDED TO POINTS IN 2017.AT END OF YEAR OR DECEMBER I TRIED TO BOOK IN FLORIDA FOR JUNE 2018.I BOUGHT PLAN 1999 .MY BOOK STATES THAT ONCE RESERVATION IS MADE ,I HAVE A YEAR TO TRAVEL. I BOUGHT TODAY...
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1.0
I didn't like
  • Robbed us
  • Customer service stinks and there is no supervisor available
#1192154
My husband and I were approached by this company while on vacation in Punta Cana at the Tropical Princess resort on November 20th, 2017. They offered us a drink which we weren't going to refuse since we were on vacation. Royal Holiday then proceeded to tell us how they...
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Anonymous
debycole

Royal Holiday is one of the most fraudulent resorts, i fell into their lies a few years ago and when i was doing a research about this company i saw a lot ofpeople posting the...

Anonymous
PEMCO

Your review doesn't provide the date of the timeshare sales presentation in the Dominican Republic. Royal Holiday Club is a Mexican timeshare sales company, and as such govern...

1.0
#1166246
This company is a rip off. After 25 years into a 30 year contract, I can safely say it is by far cheaper to plan your own vacations rather than lock in to this mess. My annual mantenance fee this year is 709 Dollars. Many of their resorts are never available when you...
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Royal-Holiday
Royal-Holiday
Royal Holiday Club Verified Representative

Hi, we’re sorry to learn of your disappointment in your membership. We would like to work with you to resolve any issues you’ve experienced and ensure you feel satisfied with ...

#1165061
It's really disappointing the customer service from this company. This is not about the resorts specifically I've actually had really great customer service at the resorts. This is about booking my trips with their customer service center. Very disappointed in the fact...
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Anonymous
Aixa Lopez

After 12 yrs of being a member of @RoyalHoliday , first time putting a complaint and so disappointed with the customer service. #BadCustomerService #GreedyPeople #StillWaiting...

Royal-Holiday
Royal-Holiday
Royal Holiday Club Verified Representative

Dear member, we apologize for any inconveniences this may have caused. Our quality team is ready and standing by to work with you on any issues. You can email us at community@...

#1146669
While on vacation at the Park Royal in Cancun Mexico in October 2016, we entered into a Royal Holiday membership timeshare contract something I have regretted. We had a great time and enjoyed the food in Mexico. However, I felt pressured and as if, my arms were...
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melissaw.gernert_78
melissaw.gernert_78

Has this been resolved? Did you get anywhere with RCI?

When I tried to use my membership it was a lot different from what was promised. For example I was given a certificate to book free stays for any number of guests but mandatory to pay high fees for all inclusive. Later found out there were limits in number of bookings...
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#1087923