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DURING YEAR 2016 I USED ALL MY POINTS EX CEPT 4000 WHICH GOT TRANSFERED ADDED TO POINTS IN 2017.AT END OF YEAR OR DECEMBER I TRIED TO BOOK IN FLORIDA FOR JUNE 2018.I BOUGHT PLAN 1999 .MY BOOK STATES THAT ONCE RESERVATION IS MADE ,I HAVE A YEAR TO TRAVEL. I BOUGHT TODAY...
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1.0
I didn't like
  • Customer service stinks and there is no supervisor available
  • Robbed us
#1192154
My husband and I were approached by this company while on vacation in Punta Cana at the Tropical Princess resort on November 20th, 2017. They offered us a drink which we weren't going to refuse since we were on vacation. Royal Holiday then proceeded to tell us how they...
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Royal-Holiday
Royal-Holiday
Royal Holiday Club Verified Representative

Dear Melissa,On behalf of Royal Holiday, I would like to apologize for the experience you have had with our team. We deeply regret the way your request was handled.To continue...

Anonymous
Robfed

We we're sucked into buying here as well, now I am very nervous as I look over the actual costs! I purchased just 8 days ago. Did they let you out of the contract?

1.0
#1166246
This company is a rip off. After 25 years into a 30 year contract, I can safely say it is by far cheaper to plan your own vacations rather than lock in to this mess. My annual mantenance fee this year is 709 Dollars. Many of their resorts are never available when you...
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Royal-Holiday
Royal-Holiday
Royal Holiday Club Verified Representative

Hi, we’re sorry to learn of your disappointment in your membership. We would like to work with you to resolve any issues you’ve experienced and ensure you feel satisfied with ...

#1165061
It's really disappointing the customer service from this company. This is not about the resorts specifically I've actually had really great customer service at the resorts. This is about booking my trips with their customer service center. Very disappointed in the fact...
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Anonymous
Aixa Lopez

After 12 yrs of being a member of @RoyalHoliday , first time putting a complaint and so disappointed with the customer service. #BadCustomerService #GreedyPeople #StillWaiting...

Royal-Holiday
Royal-Holiday
Royal Holiday Club Verified Representative

Dear member, we apologize for any inconveniences this may have caused. Our quality team is ready and standing by to work with you on any issues. You can email us at community@...

#1146669
While on vacation at the Park Royal in Cancun Mexico in October 2016, we entered into a Royal Holiday membership timeshare contract something I have regretted. We had a great time and enjoyed the food in Mexico. However, I felt pressured and as if, my arms were...
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melissaw.gernert_78
melissaw.gernert_78

Has this been resolved? Did you get anywhere with RCI?

When I tried to use my membership it was a lot different from what was promised. For example I was given a certificate to book free stays for any number of guests but mandatory to pay high fees for all inclusive. Later found out there were limits in number of bookings...
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#1087923
I updated my membership in November of 2016 when I was in Playa Del Carmen. When I was there as part of my upgrade as was allowed to sell back points to the rent sure program they have. So I fill out the forms I was given from Royal Holiday for the rent sure program...
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Anonymous
Golf6969

Still no resolution to issue. They have not responded to my email. They will not email me back. I believe they go out of their way to not give a written response to my ema...

I didn't like
  • Are a fraudulent company
  • Fact they are a scam
#1076429
My wife and I were pitched, the sale of our existing timeshare was a condition of purchase at Royal Holiday . The salesperson misled us about the guarantee to sell our existing timeshare for $62,750. We didn't get the guarantee until we were leaving after signing the...
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Royal-Holiday
Royal-Holiday
Royal Holiday Club Verified Representative

Hi Royal Holiday Member, we’re sorry to hear of your frustration. We’d like to learn more about your experience and determine how we can help resolve the situation. Please sen...

Anonymous
James Hoffmann

My wife and I have a Royal membership, and wish to exit it. Please tell us more about how you did it, how it worked with Mexico Timeshare Solutions, how much it cost, etc.

#1054413
I have a very bad experience with Royal holiday club. We stayed at Royal park Cancun. The receptionist was friendly and duped us into attending a session with RHC rep. We attended and this rep gave us a very aggressive sales pitch on how we are paying alot for our...
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Naucalpan De Juárez, Estado De México
#1007410
My husband and I purchased a timeshare in Royal Holiday. We were told all these lies about rental income and no maintenance fees. they took advantages of us. They got us drunk in order to force us to sign the contract We were victims of fraud, misrepresentation. We...
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Anonymous
John

This is a total advertisement. Should not be allowed. However, here is a link to an article that sheds some light on MTS:http://www.insidethegate.com/gatehouse/2013/12/mexic...

#1005426