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Royal Holiday Club - Payment

Put on hold. No service
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 21.
#1405078
We were booking over the phone 4 night for November in Brigantine Beach Resort, NJ with Royal Holiday representative. After we booked the resort we found that resort is not providing LINENS, TOWELS and pillows with blankets at ALL. We use timeshares for our vacations...
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Company wrote 0 private and 1 public responses to the review from Sep 14.
Royal-Holiday
Royal-Holiday
Royal Holiday Club Verified Representative

Hi, we´re sorry to learn of your disappointment in your membership. We would like to work with you to resolve any issues you´ve experienced and ensure you feel satisfied wieth...

Anonymous
PEMCO

I can't believe it! I think the resort provides bed linens at the beginning of your stay, and perhaps does not provide daily or mid-week replacements. How could an internation...

1.0
#1355445
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Royal Holiday Club - No one answered the phone

I want to discuss my bill.
Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Aug 06.
#1322440
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Royal Holiday Club - I never received a contract

I never received a copy of my contract with Royal Holiday. Several phone calls as well as e mails. They said they can not find it and still double my fees It is very frustrating.
Company wrote 0 public responses to the review from Jul 11.
#1300550
My husband and I bought from Royal Holiday on Oct.20, 2006. We paid 8,520.00. We had paid annual fees since then. I have small dogs that I do not like to leave behind. None of the properties accept dogs, so I really don't enjoy my trips we are both 70 and we need to...
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Company wrote 0 private or public responses to the review from Jul 02.
#1294282
Resolved
The sales were fraudulent about online access for affiliated hotels. The company fails to respect my contract and has refused to cancel the contract. I have purchased a sliver membership from Royal Holiday Club on May 18, 2018 at Hotel Grand Park Royal Cozumel with an...
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Company wrote 0 private and 1 public responses to the review from Jun 18.
Royal-Holiday
Royal-Holiday
Royal Holiday Club Verified Representative

Hi, we value your membership and hope that we can help resolve the situation to your liking. If you’d be willing to share your experience with our quality team at community@ro...

2.3
San Miguel De Cozumel, Quintana Roo
I didn't like
  • Are a fraudulent company
  • Pressure to sign without time to reflect
#1282316
I signed a contract with Royal Holiday on Jan 2017 and sent an email within my 5 day period to cancel but they did not accept my cancellation. After multiple phone calls and messages left no one answered or called me back. I could not afford to pay them anymore and...
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Company wrote 0 private or public responses to the review from Apr 27.
Anonymous
PEMCO

Does your contract with RHC permit cancellation by email? Normally, a new member/owner of a timeshare must: (1) return to the point of sale; or (2) send a letter exercising th...

#1242613
Yo contraté royal holiday en unas vacaciones a puerto Vallarta a principios del año antepasado solo había dado el enganche y todavía lo estaba pagando .Nunca usé la membresía, pero hablé para cancelar debido a que no podía seguir pagando y me decían que no se podía...
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Company wrote 0 private or public responses to the review from Apr 13.
Anonymous
Anonymous

Hola y cuanto te cobraron los abogados? Yo estoy interesada en cancelar mi contrato

#1232891
Purchased in February 18 2018 after 5 days realized the credits do not transfer year to year and you lose them. Called to cancel was told to write a letter to rescind contract. I did that and sent register mail to venessa drai at Royal holiday in Bavaro Princess punts...
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Company wrote 0 private or public responses to the review from Mar 16.
Anonymous
PEMCO

It appears you are admitting you did not exercise your Right to Rescind your purchase within 5 business days.

Anonymous
yVETTE

As Of April 18 2018 this is still unresolved. ROYAL HOLIDAY REFUSES TO CREDIT MT ACCOUNT OF THE DEPOSIT WHICH WAS 2765.00. THEY SEND ME A CANCELLATION CONTRACT WITH ALL THESE ...

Punta Cana, La Altagracia
#1212295
DURING YEAR 2016 I USED ALL MY POINTS EX CEPT 4000 WHICH GOT TRANSFERED ADDED TO POINTS IN 2017.AT END OF YEAR OR DECEMBER I TRIED TO BOOK IN FLORIDA FOR JUNE 2018.I BOUGHT PLAN 1999 .MY BOOK STATES THAT ONCE RESERVATION IS MADE ,I HAVE A YEAR TO TRAVEL. I BOUGHT TODAY...
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Company wrote 0 public responses to the review from Feb 18.
Anonymous
Anonymous

I have very similar experience with RH.

Anonymous
PEMCO

I believe RHC was correct in denying the use of the 4,000 points after December 31st of 2017. Why are they taking away the other 12,000 points?

1.0
I didn't like
  • Robbed us
  • Customer service stinks and there is no supervisor available
#1192154