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This company is a rip off. After 25 years into a 30 year contract, I can safely say it is by far cheaper to plan your own vacations rather than lock in to this mess. My annual mantenance fee this year is 709 Dollars. Many of their resorts are never available when you...
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Royal-Holiday
Royal-Holiday
Royal Holiday Club Verified Representative

Hi, we’re sorry to learn of your disappointment in your membership. We would like to work with you to resolve any issues you’ve experienced and ensure you feel satisfied with ...

#1165061
It's really disappointing the customer service from this company. This is not about the resorts specifically I've actually had really great customer service at the resorts. This is about booking my trips with their customer service center. Very disappointed in the fact...
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Anonymous
Aixa Lopez

After 12 yrs of being a member of @RoyalHoliday , first time putting a complaint and so disappointed with the customer service. #BadCustomerService #GreedyPeople #StillWaiting...

Royal-Holiday
Royal-Holiday
Royal Holiday Club Verified Representative

Dear member, we apologize for any inconveniences this may have caused. Our quality team is ready and standing by to work with you on any issues. You can email us at community@...

#1146669
While on vacation at the Park Royal in Cancun Mexico in October 2016, we entered into a Royal Holiday membership timeshare contract something I have regretted. We had a great time and enjoyed the food in Mexico. However, I felt pressured and as if, my arms were...
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melissaw.gernert_78
melissaw.gernert_78

Has this been resolved? Did you get anywhere with RCI?

When I tried to use my membership it was a lot different from what was promised. For example I was given a certificate to book free stays for any number of guests but mandatory to pay high fees for all inclusive. Later found out there were limits in number of bookings...
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#1087923
I updated my membership in November of 2016 when I was in Playa Del Carmen. When I was there as part of my upgrade as was allowed to sell back points to the rent sure program they have. So I fill out the forms I was given from Royal Holiday for the rent sure program...
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Anonymous
debycole

Royal Holiday is one of the most fraudulent resorts, i fell into their lies a few years ago and when i was doing a research about this company i saw a lot ofpeople posting the...

Anonymous
Golf6969

Still no resolution to issue. They have not responded to my email. They will not email me back. I believe they go out of their way to not give a written response to my ema...

I didn't like
  • Are a fraudulent company
  • Fact they are a scam
#1076429
My wife and I were pitched, the sale of our existing timeshare was a condition of purchase at Royal Holiday . The salesperson misled us about the guarantee to sell our existing timeshare for $62,750. We didn't get the guarantee until we were leaving after signing the...
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Royal-Holiday
Royal-Holiday
Royal Holiday Club Verified Representative

Hi Royal Holiday Member, we’re sorry to hear of your frustration. We’d like to learn more about your experience and determine how we can help resolve the situation. Please sen...

Anonymous
James Hoffmann

My wife and I have a Royal membership, and wish to exit it. Please tell us more about how you did it, how it worked with Mexico Timeshare Solutions, how much it cost, etc.

#1054413
I have a very bad experience with Royal holiday club. We stayed at Royal park Cancun. The receptionist was friendly and duped us into attending a session with RHC rep. We attended and this rep gave us a very aggressive sales pitch on how we are paying alot for our...
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Anonymous
debycole

Royal Holiday is one of the most fraudulent resorts, i fell into their lies a few years ago and when i was doing a research about this company i saw a lot ofpeople posting the...

Anonymous
PEMCO

PROFECO, the Mexican federal agency for consumer affairs provides 5 business days (excluding Sunday and Mexican holidays) to cancel a contract. This cancellation must be in wr...

Naucalpan De Juárez, Estado De México
#1007410
My husband and I purchased a timeshare in Royal Holiday. We were told all these lies about rental income and no maintenance fees. they took advantages of us. They got us drunk in order to force us to sign the contract We were victims of fraud, misrepresentation. We...
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Anonymous
John

This is a total advertisement. Should not be allowed. However, here is a link to an article that sheds some light on MTS:http://www.insidethegate.com/gatehouse/2013/12/mexic...

#1005426
When we signed up for this vacation club, we were promised that the cost would be $59 per day per person any time we wanted to go there with the exception of Spring Break and Christmas week. When we tried to book our vacation for this year, we were told that it is...
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Anonymous
debyCole

Royal Holiday is one of the most fraudulent resorts, i fell into their lies a few years ago and when i was doing a research about this company i saw a lot ofpeople posting the...

I liked
  • For them to give my all my money back
I didn't like
  • That refuse to pay my money back
  • Robbed us
  • That they are dishonest
#994425
My husband and I were on our honeymoon in Punta Cana, Dominican Republic at the Princess Resort (not at all “princess” standards btw) when we were forced to go to a place in the resort where they try to severely persuade you to buy into a Royal Holiday timeshare and...
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Anonymous
DebyCole

Royal Holiday is one of the most fraudulent resorts, i fell into their lies a few years ago and when i was doing a research about this company i saw a lot ofpeople posting the...