lauren f Hgr

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Verified Reviewer

Royal Holiday tiempo compartido, cuidado!

Yo contraté royal holiday en unas vacaciones a puerto Vallarta a principios del año antepasado solo había dado el enganche y todavía lo estaba pagando .Nunca usé la membresía, pero hablé para cancelar debido a que no podía seguir pagando y me decían que no se podía cancelar.

Les expliqué mi situación, pero no me resolvían nada, yo ya no sabía qué hacer. El vendedor pasó de ser extremadamente amable, a ser grosero e ignorar mis correos y llamadas. En lugar de poder salir más de vacaciones, ahora me era imposible viajar, porque tenía que pagar la membresía, el mantenimiento y aparte el all inclusive, pasé de vacacionar poco a ya no poder vacacionar irónicamente por tener la membresía

Mi mamá me consiguió el teléfono de unos abogados que ayudaron a una amiga de ella a cancelar su tiempo compartido con otra empresa. Me contacté con la amiga de mi mamá y como ella ya había utilizado los servicios y todo había salido bien, me dejé llevar por las buenas referencias y los contraté.

Son los abogados de mexican timeshare solutions, para mi suerte tuve el mismo fin que la amiga de mi mamá y también se canceló mi tiempo compartido, mi mayor temor era afectar mi crédito si dejaba de pagar y ya con la cancelación del contrato ya no tengo ninguna obligación con royal holiday y tampoco afectaron mi crédito. Para todas aquellas personas que tengan un tiempo compartido, les recomiendo que se asesoren bien, porque cuando le dije a royal holiday que quería cancelar mi membresía me dijeron que estaba obligada a cumplir con mi contrato y que si no me iban a enviar con una agencia de cobranza y mi crédito se iba afectar, pensé en ignorarlos, pero para asegurarme investigué y esto sí es verdad, así que si tienen un tiempo compartido no lo dejen a la ligera y asesórense bien, porque más adelante puede afectar sus planes.

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Reason of review:
Return, Exchange or Cancellation Policy
1 comment
Guest

Hola y cuanto te cobraron los abogados? Yo estoy interesada en cancelar mi contrato

Cath B

Royal Holiday timeshare scam, please be careful

My husband and I bought from Royal Holiday on Oct.20, 2006. We paid 8,520.00.

We had paid annual fees since then. I have small dogs that I do not like to leave behind. None of the properties accept dogs, so I really don't enjoy my trips we are both 70 and we need to find properties that are not all inclusive and in locations that are impacted by a lot of tourists or not close to the amenities that we prefer. I contacted the resort and I told them that i want to cancel my membership and they told me that it was impossible.

I sent them several emails but the answer was always negative. I hired a lawyer firm that achieved the cancellation. It has been a very long and stressful year but very rewarding when our ordeal with this unwanted timeshare was finally resolved. We hope no one ever has to go through this nightmare!

Thank Mexican Timeshare Solutions for a successful outcome and it was a pleasure working with them. If you are an old couple, beware of timeshare they are definitely not for you.

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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

I never received a contract

I never received a copy of my contract with Royal Holiday. Several phone calls as well as e mails. They said they can not find it and still double my fees It is very frustrating.
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Reason of review:
Problems with payment
Yvette R Bla
map-marker Punta Cana, La Altagracia

Scammers Scammers Scammers

Purchased in February 18 2018 after 5 days realized the credits do not transfer year to year and you lose them. Called to cancel was told to write a letter to rescind contract.

I did that and sent register mail to venessa drai at Royal holiday in Bavaro Princess punts cana with the reason for wanting to cancel. No where on contract does it say i cannot cancel. She Said I cannot cancel and no refund would be given. She even denied saying what they said about the credits transferring from year to year.

After numerous phone calls and emails I reached my assigned rep who did try to help. I received a cancellation contract last week from Vanessa drai but I'm not signing it because it's stating I will not get a refund of deposit of 2765.00. If a contract is cancelled as a consumer which is no longer purchasing the deposit should be refunded. I spoke to another rep today that told me if I don't sign the cancellation contract and accept that I will not get a refund that my account will go to collections.

This is ridiculous. It's been a month of signing and this company has literally committed highway robbery! ROYAL HOLIDAY what will you do to credit my account????

If nothing then I will have no choice but to Blast this company on every site I can get on including the media. You guys were on there before and I think it's time they get notified so that the public can understand that people that earn their hard earned money should not be robbed of their money by misrepresentation of contract.

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Reason of review:
Return, Exchange or Cancellation Policy
2 comments
Guest

It appears you are admitting you did not exercise your Right to Rescind your purchase within 5 business days.

Guest

As Of April 18 2018 this is still unresolved. ROYAL HOLIDAY REFUSES TO CREDIT MT ACCOUNT OF THE DEPOSIT WHICH WAS 2765.00.

THEY SEND ME A CANCELLATION CONTRACT WITH ALL THESE CLAUSES WHICH I DID NOT SIGN. THEY BASICALLY WANT TO STAY WITH MY DEPOSIT AND WANT ME TO NEVER GO ON SOCIAL MEDIA TO COMPLAIN ABOUT THE COMPANY OR I CAN BE FINED UP TO 20,000! REALLY WELL I WILL LET WHO EVER COMES IN CONTACT WITH ROYAL HOLIDAY TO STAY CLEAR AWAY. AT THIS TIME IF THEY CANCEL MY CONTRACT I WANT A RECORD OR RECEIPT THAT THIS HAS BEEN DONE AND STILL WAITING .

I WILL TAKE THIS UP WITH MY CREDIT CARD WHICH I CANCELLED.

I TOLD THEM NOT TO PAY AND THEY DID SO NOW I HAVE THE ISSUE WITH THE CREDIT CARD AND RISK LOSING BY GREAT CREDIT. BUT I WILL FIGHT THE CREDIT BUREAUS TOO IF IT COMES TO THIS.

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debra g Bgq

Royal Holiday Scam, solved!

I signed a contract with Royal Holiday on Jan 2017 and sent an email within my 5 day period to cancel but they did not accept my cancellation. After multiple phone calls and messages left no one answered or called me back. I could not afford to pay them anymore and they sent it off to collections saying I owe them 12 thousand dollars. I had never used their services or went on vacation. I felt Royal holiday was acting bad faith and taking advantage or those like myself. I Hired Mexican Timeshare solutions a lawyers firm and they get my contract cancellation in 3 months. I leave you more complaints about Royal Holiday if you have the desire to buy a timeshare, first read this. https://www.timesharescam.com/timeshare-complaints-resorts-black-list/7-royal-holiday-timeshare-complaints/
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Reason of review:
Return, Exchange or Cancellation Policy
1 comment
Guest

Does your contract with RHC permit cancellation by email? Normally, a new member/owner of a timeshare must: (1) return to the point of sale; or (2) send a letter exercising the right of rescission to the address indicated in the contract. Very few timeshares allow email rescission.

Anonymous

Scammed Out of Points

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DURING YEAR 2016 I USED ALL MY POINTS EX CEPT 4000 WHICH GOT TRANSFERED ADDED TO POINTS IN 2017.AT END OF YEAR OR DECEMBER I TRIED TO BOOK IN FLORIDA FOR JUNE 2018.I BOUGHT PLAN 1999 .MY BOOK STATES THAT ONCE RESERVATION IS MADE ,I HAVE A YEAR TO TRAVEL. I BOUGHT TODAY VACATIONS FOR USE IN THE FUTURE. I WAS REFUSED THE VACATION FROM A CUSTOMER SERVICE PERSONELL .16000 POINTS WAS TAKEN AWAY FROM ME.AFTER I COMPLAINED THAT IT WAS WRONG AND NO WAY THOSE POINTS SHULD BE TAKEN AWAY FROM ME AND THAT I SHOULD HAVE BEEN GRANTED BOOKING IN FL 2018 ACCORDING TO MY RULE BOOK THAT I GOT IN 1999. I WAS HIGHLY PRESSURED INTO A NEXT DAY VACATION FOR 7 DAYS WITH SOME OF THE POINTS THAT I COULDN"T USE WHICH LEFTED ME STILL SCAMMED OUT OF POINTS. BY HELEN HAIR FROM NOTTINGHAM MD 21236
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Loss:
$575
Cons:
  • Robbed us
  • Customer service stinks and there is no supervisor available
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

2 comments
Guest

I have very similar experience with RH.

Guest

I believe RHC was correct in denying the use of the 4,000 points after December 31st of 2017. Why are they taking away the other 12,000 points?

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Anonymous

Terrible.

This company is a rip off. After 25 years into a 30 year contract, I can safely say it is by far cheaper to plan your own vacations rather than lock in to this mess. My annual mantenance fee this year is 709 Dollars. Many of their resorts are never available when you try to book them. Along with additional cost assessed at the time of your stay can add considerably to your overall costs. My advise is stay as far away frm RHC as possible.
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Reason of review:
Pricing issue
2 comments
Royal-Holiday

Hi, we’re sorry to learn of your disappointment in your membership. We would like to work with you to resolve any issues you’ve experienced and ensure you feel satisfied with your membership.

Please email us about your experience at community@royal-holiday.com and include your member ID; our team will follow up with you as soon as possible. Thank you.

Guest
reply icon Replying to comment of Royal-Holiday

You really don’t help anyone. Everyone follows procedures and Royal Holiday just ignites requests and robs people of their money.

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Jmari Ooq

Deceitful Customer Service and not giving me what they promised.

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While on vacation at the Park Royal in Cancun Mexico in October 2016, we entered into a Royal Holiday membership timeshare contract something I have regretted. We had a great time and enjoyed the food in Mexico. However, I felt pressured and as if, my arms were twisted. It was very uncomfortable to leave the presentation room and there was not enough time to “think about it”. The presentation and discussions took over 4 hours, which was an extraneous period. During, the presentation I was not told about the cancellation period so I was never afforded the right to fully understand the right to cancel nor were we given adequate time to read the contract. I sent an email within the 5 days cancellation period to Royal Holiday. I have been talking to Royal Holiday Representatives for over a year now. It is a nightmare and it has cost me $8200.00, a serious financial hardship. Be careful with timeshare offers when travelling to Cancun Mexico.
View full review
Loss:
$8200
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

2 comments
Taysean Nwe

Has this been resolved? Did you get anywhere with RCI?

Guest
reply icon Replying to comment of Taysean Nwe

Yes, eventually after sending several complaints to CFPB, Discover card has decided to return my money. I am so thankful.

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Anonymous

Bad customer service

It's really disappointing the customer service from this company. This is not about the resorts specifically I've actually had really great customer service at the resorts.

This is about booking my trips with their customer service center.

Very disappointed in the fact that I pay a lot of money for this membership and then they over charged my account by $500 a year ago and still have not refunded it and meanwhile I'm booking a trip for 15 people to go to one of their Resorts and they hang up on me when I'm waiting on the line. Extremely disappointed

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Reason of review:
Poor customer service
4 comments
Guest

Royal Holiday Club's (RHC) comments are non-informative. The reader learns nothing regarding RHC's policies & procedures or RHC's proposed solution to the complaint.

Guest

After 12 yrs of being a member of @RoyalHoliday , first time putting a complaint and so disappointed with the customer service. #BadCustomerService #GreedyPeople #StillWaitingForASolutionAfter5Days #DontKnowHowToTreatGoodClients

Royal-Holiday
reply icon Replying to comment of Guest-1413747

Hi Aixa, we’re sorry to learn of your disappointment in your membership. We would like to work with you to resolve any issues you’ve experienced and ensure you feel satisfied with your membership.

Please email us about your experience at Community@Royal-Holiday.com and include your member ID; our team will follow up with you as soon as possible. Thank you.

Royal-Holiday

Dear member, we apologize for any inconveniences this may have caused. Our quality team is ready and standing by to work with you on any issues.

You can email us at community@Royal-Holiday.com and if you would like a Royal Holiday representative to call you back just leave the best number at which to reach you.

Also, please remember to include your member ID so we can follow up on your case. Thank you!

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Earlee Txo
map-marker Cozumel, Quintana Roo

Royal Holiday? No. Royally Scammed? Yes.

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Royal Holiday Club - Royal Holiday? No. Royally Scammed? Yes.
Updated by user Jan 02, 2015

Pay little mind to the useless people, who obviously work for Royal Holiday, who will make comments under your complaint. You can expect it, and it can get quite personal. Just further shows how unscrupulous this company truly is.

Original review Jan 01, 2015
While visiting Cozumel the week before Christmas with our family, we were approached on multiple occasions by a man named Pedro. Literally to the point we actually believed he was stalking us! But, his personality and his seemingly amazing offer (and persistence) were impossible to resist. We finally decided, after the third day running into him (in different locations throughout Cozumel) to take him up on visiting Park Royal Hotel. We were told that in exchange for listening to a 90 minute presentation we would be provided lunch for our whole family and passes to come back the following day to spend the whole day getting massages, swimming, snorkeling, eating, drinking... basically the works!

Even though our resort was all inclusive, he assured us this resort was far superior. When we arrived, we were quickly shuttled to a desk for a Royal Holiday representative, who took both of our driver's licenses and a major credit card. This was not alarming, as most timeshare presentations do this same thing. We were then passed off to a guy named Emilio to begin our "endless" tour. He gave us a lot of information, drew some pictures, made some graphs, jumbled some numbers and basically made very little sense, but in the end asked the typical sales 101 drone question, "so which sounds better, your way or the Royal Holiday way?"

At this point we were shown the rest of the property, toured a beautiful presidential suite, and finally made our way to the video room to watch the 8 minute beautiful people promotional video. By this time the kids (10 and two 6 year olds) were cranky, hungry and getting bored. We were now met by another woman in an amazing room overlooking the ocean and an infinity pool. Music was blasting, they were feeding you drinks and now bringing food directly to us and the kids who were in the specially designed kid's play room. LET'S JUST SAY, they know what they are doing. The atmosphere was conducive to make you pretty much sign anything.

Once you meet with this woman, she tells you all about the packages and their prices and how that "TODAY ONLY" the prices are not the prices on this normal price sheet, but these "amazing offers" just too good to pass up. After 6 hours and yet another sales woman, this time Rosario (truly the most untrustworthy of them all and I will explain why shortly). In the end, we had agreed to this vacation club package at a Platinum+ level for over $30,000 and $1200 a year maintenance fee.

The saving grace for us was that it took them so long to negotiate, the bank was already closed. We transferred $16,000 to our personal account which they were to debit in the morning. (As we agreed to pay 50% down to get even more amazing deals including 3 years use of any of their resorts in Mexico and DR without using any points and being VIP status) **THEY WILL OFFER YOU ALL OF THIS SAME ***! Now you might be asking yourself why we did not google them first? Well, here you go: First, we did not have international data on our phones so we could only use the internet if we had wifi. Second, the second salesgirls' iPad conveniently ran out of battery when she went to show me something I requested. Yes, I now realize that was likely a big lie as she did not want to take a chance I would google them.

Once the papers were signed, they put us up in a Jr. Suite for the remainder of our vacation. They told us to go eat dinner, enjoy the shows, go shopping the next day and enjoy complimentary massages, etc. They were definitely planning on keeping us busy. My husband and daughter went to a show and I stayed up in the room with the other two kids since they were exhausted. I had asked for the wifi password upon check-in and he provided me with a free temporary password. Once I was settled, something told me to google the company and see what I could find. I cannot tell you the feeling of panic that came over me when I began to read complaint after complaint and it all began to make sense.

My husband returned to the room and I shared the information with him and after his moment of panic, so began our sleepless night believing that we, like so many countless others, had just lost our hard-earned money to these scam artists. We talked all night about what we would do. We woke the kids at 6am, packed up the room and returned to our old hotel. Luckily we had not checked out, since we were diving there. We did hours of research and here is what we found. Hopefully it will help you.

FIRST, hopefully your money has not been transferred yet and you can get on the phone with your bank first thing in the morning and transfer the money out of that account and cancel any cards related to it, which luckily was the case for us. Contact your bank immediately!! SECOND, no matter WHAT you signed, you CAN cancel the contract within five business days according to Mexican Law (Article 56 of the Federal Consumer Protection Law). They may have had you sign something, if they are letting you stay in a room or giving you some gift, stating that you waive your right to cancel. Don't let that scare you. It is totally ILLEGAL and they know it. You can contact Profeco directly in Cozumel if they try to give you a hard time. All you have to do is threaten them with going to Profeco. Trust me, they do not want that. You have 5 days no matter what!

THIRD, make sure you deliver your cancellation of contract letter in person and make them give you something signed in return. Expect this to take some time because and be a little difficult, believe it or not, they will continue to try to keep you and sell you on a lesser package claiming that you have buyer's remorse! Rosario is the worst at this. She will tell you story after story, trying to relate to you, then continue to push for you to reconsider. Even after you deliver this notice, I would still consider notifying Profeco and US government agencies of your interaction and if you have any difficulty with the return of your money. If you have already returned home when you realize all of this, and you are within your 5 business days of signing the contract, send the letter certified mail and email both to Royal Holiday at the address on your contract, as well as directly to the person who you signed with at Park Royal, and Profeco so that you have proof that you are within your 5 days. (Your email will be the best proof, but the certified mail follows the contract, so best to be safe.) Our attempt took us more than 2 hours waiting in an office (2 separate times) until we finally threatened to inform the other potential buyers that they were out there working with, all that we had learned. Then they were quick to get us out.

If it is a large enough amount of money, there is an attorney in Cozumel, Cristina Carcia Toca who says on her website that she deals directly with timeshares, etc., I would contact her and see if she can provide assistance. REMEMBER, this is their job, and they are darn good at it. They are trained to make this sound amazing and make you want ... almost need it. They are also trained to make you second guess yourself when you try to cancel. They play on your emotions. But you have to also remember that the old saying "if it sounds too good to be true, it usually is" is almost always the case, and definitely is the case in this situation.


All of the people in these reviews cannot be wrong. The stories are all the same. Are we at fault for falling for it? Absolutely. We thought we were doing something amazing for our family because there are some pretty great clubs out there. (They had me believing they were part of Marriott, by the way) But, what we are choosing to do from here is make sure no-one else falls for this unscrupulous group at Royal Holiday at the Park Royal Hotel in Cozumel, Mexico. Pass this message on to anyone you know heading to Cozumel!
View full review
Loss:
$500
Cons:
  • And robbed
  • Felt totally scammed
  • Losing time out of my vacation
Reason of review:
Not as described/ advertised

Preferred solution: We requested to have all of our personal information returned, as we stopped the bank transfer before we lost our money. We have a letter from them accepting our cancellation, but, they did not return our items. Also, we lost two days of our vacation.

92 comments
Guest

I really appreciate this person taking the time to write up this review. We had a similar experience and still having an issue.

Hortensia Bhi

Is this company stil up and truly running???? I pay the dues every year I bought in the Bahamas in 2012 what a scam they told me iwould stay at the wyndom, but have full use of baha mar when completed..

I only bought because I wanted to use in the Bahamas only I have a feeling they are banned from the Bahamas they also told me they would have another place to vacation in the Bahamas im waiting7 years now. Crooks ! and if we didn't pay the membership fee, they would come right after us !!!

Any help I appreciate !!! Deb

Guest

RCH ARE SCAMMERS AND CROOKS, LIARS. WORSE TIMESHARE EVER., STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Guest

1st off I don't work for Royal but came across this epic rant and wow , hey shakespeare go write a book about something happy if you want to write a diatribe. Stop trying to neg anyone else out who will listen.

Stop complaining and move on, I hope you write good reviews that are just as extensive as this you miserable person. No wonder you said it gets personal with those royal people , you're hurting their well, you're trying to hurt their livelihood by ranting but you know, the resort knows and anyone who's ever eaten a bad burger at a restaurant knows , you can cry all you want when you're all hyped up and angry but I bet you don't write equally long good reviews , your opinion, testimony etc is rendered invalid, useless and inapplicable if all you are capable of is pointing out the holes in the cheese. If you want sympathy, show some balance and the ability to recognize good as well.

And if you even for one second just thought to yourself, "I would if I could but there was no good" then we already know what category you belong in..........the cynical cry babies of the world. Move on kid.

Guest
reply icon Replying to comment of Guest-1260581

It seems as if you wasted a lot of time responding to something you claim is “negative” with a lot of negativity? Curious why you would even bother when you didn’t even seem to have a point?

You compared eating a bad burger to, which amounts to a few dollars to this? Hmm.

We were also “burned” by this company.

I can tell you that she is not wrong. I believe maybe you should move on “anonymous” (interesting that you didn’t share your name- I’ll share mine)

Guest
reply icon Replying to comment of Guest-1397464

Probably works for that shady company

Guest
reply icon Replying to comment of Guest-1260581

Royal Holiday Vacations company is a total scam. Unless you've been deceived into signing their contract, don't comment.

People work hard for their money and somehow, Royal Holiday finds pleasure in scamming people out of this hard earned money with lies and false promises.

When something deserves a good review, I'm the first to put it out there but this company is a nightmare! End of story.

Guest
reply icon Replying to comment of Guest-1260581

Wow- that was a pathetic reply to someone who had a valid complaint. clearly you work there or know someone who does.

Guaranteed if your money was involved you would be equally as upset. “Move on kid”? Likely this was not a kid if they had that kind of money to spend.

We almost bought in as well, luckily we stopped short of signing when it seemed too good to be true. I feel sorry for anyone who gets roped into this!

Guest

very good job, I do the same or worth problem with VIDANTA/VIDAVACATOINS

they are very profesional to stole your $$$

we should get all together and do a lot of advertising to prevent this with others

Guest

How did u cancel I just sign up for and I'm scared

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Miqueas Aeg

Terrible Customer Service and follow through

I updated my membership in November of 2016 when I was in Playa Del Carmen. When I was there as part of my upgrade as was allowed to sell back points to the rent sure program they have.

So I fill out the forms I was given from Royal Holiday for the rent sure program and sent them in and was entitle to $2,000 which I elected to apply to the annual membership fee. Which meant in my case I would get back after applying it against the membership fee Royal Holiday owes me $545. In addition, they were supposed to carryover my unused credits from 2016 to 2017 as part of my upgrade. Instead, they told me I was late on the payment of my membership fee and even though I have emailed them the email I sent showing the documentation of the email going to them and it was not rejected or sent back for the rent sure program.

I also never got my credits carried over from 2016 to 2017. I have sent them emails asking for an response to my issues. I have not gotten an email back. They will call you, but will not put anything in writing.

They are totally afraid to email me back. I did talk with a representative of Royal Holiday and he agreed to give me what I wanted which was the credits carried over from 2016 to 2017 and the rent sure to offset my fees. I told him that was fine, but I needed to get this in writing from them so send me an email confirming this was the resolution. Well I never got the email confirming the resolution and I am still not able to use my unused credits for 2016 because I cannot access my account.

In addition, they also turned me over to a collection company to get the fee for the annual membership. I sent the information to the collection company clearly showing that I have a right to use the rent sure proceeds to offset the annual fee and therefore my annual fee is paid. What is even funnier is on the Royal Holiday website it states you can use the rent sure program proceeds to offset this annual fee. One person from Royal Holiday left me a message that I could not do that, but it was very clear that you can according to the website and also the paperwork I turned in as well.

In my last email, I stated that they have unjustly denied me the ability to access my account and therefore I now demand total refund of my prior membership fees because I would like to use the money to actually find another situation were I can get a better use of vacation club. I haven't heard back in three weeks since I sent the email. No email has come back, nor have the paid me the $545 they owe me as well. They have no problem trying to collect amounts they clearly are not owed, but do nothing to help a vacation member.

What horrible customer service and follow through. They are the lowest of the low.

View full review
Loss:
$60000
Cons:
  • Are a fraudulent company
  • Fact they are a scam
Reason of review:
Poor customer Service and not giving me what I was promised

Preferred solution: Full refund

2 comments
Guest

Royal Holiday is one of the most fraudulent resorts, i fell into their lies a few years ago and when i was doing a research about this company i saw a lot ofpeople posting their horrible reviews against them, it helped me to open my eyes and see the reality of this Resort.Please be careful, here's a website full with complaints of people who also got scammed by them..https://www.timesharescam.com/timeshare-complaints-resorts-black-list/7-royal-holiday-timeshare-complaints/

Guest

Still no resolution to issue. They have not responded to my email.

They will not email me back. I believe they go out of their way to not give a written response to my emails. I have specifically asked that they respond by email and I have not gotten anything back from them.

What terrible customer service.

Do not buy from Royal Holiday as they do not care about customer satisfaction.

Once they get your money, they couldn't care less and in my case they owe me money.

What a scam!!!

View more comments (1)
Anonymous
map-marker Houston, Texas

I feel ripped off

When I tried to use my membership it was a lot different from what was promised. For example I was given a certificate to book free stays for any number of guests but mandatory to pay high fees for all inclusive. Later found out there were limits in number of bookings and had to "upgrade" to book the higher end resorts contrary to what was promised. Also using points to book cruise had to pay high daily rate for all inclusive which cost about same as booking cruise privately thereby having no benefit for all the money spent for membership.
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Reason of review:
Not as described/ advertised
Glenys Mve

Royal Holiday horrible timeshare experience

My wife and I were pitched, the sale of our existing timeshare was a condition of purchase at Royal Holiday . The salesperson misled us about the guarantee to sell our existing timeshare for $62,750.

We didn't get the guarantee until we were leaving after signing the contract. The guarantee was for no more than to list the property for sale for $62,750. We talked about the RCI bonus weeks we were getting. We talked about the cost of $179 or $189 a week.

Nothing was said about having to pay maintenance fees first .We were told we were getting a $90,000 annuity. We then found later it was an "anticipated" annuity. When you look back to see all the slimy sales tactics playing on our emotions and when good questions were asked about risk and financial commitment or guarantees of pay back the way the sales men to conned us deflected every time. After many useless calls, We decided to act by our side.

We hired "Mexican timeshare solutions" to cancel our timeshare and after 3 months, we were free from all the payments, maintenances fees or any relation with Royal Holiday. Be aware, do not hire any company to sell your timeshare all of them are scam and they work together with the resort And never pay anything in advance. It was a hard lesson to learn but we did.

We had our doubts because in some websites we read that Mexican timeshare Solutions, charged in advance, but since we had our free consultation with them, they clarified us that we do not have to pay anything in advance until our contract is canceled and that these comments were placed by the resort that wants to stains the image of them and prevent people from canceling their timeshare contracts with them. So ignore those comments, have your free consultation and cancel your contract!!

View full review
Reason of review:
Not as described/ advertised
3 comments
Royal-Holiday

Hi Royal Holiday Member, we’re sorry to hear of your frustration. We’d like to learn more about your experience and determine how we can help resolve the situation.

Please send your member ID to Community@Royal-Holiday.com. We look forward to hearing from you.

Guest

My wife and I have a Royal membership, and wish to exit it. Please tell us more about how you did it, how it worked with Mexico Timeshare Solutions, how much it cost, etc.

Guest

I would appreciate knowing how much you paid to get your money back. I am in a similar situation.

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Tanishia Gex
map-marker Germantown, Maryland

Fraud Victim of Royal Holiday Club Fraudulent Practices

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Fraud Victim of Royal Holiday Club Fraudulent Practices.

Definition of Fraud: wrongful or criminal deception intended to result in financial or personal gain.

October 19, 2004, My ex fiancé and I were on a vacation in Aruba and a woman came up to us and asked

us if we could help her out and come inside to talk with her boss about vacations. When we said "No"

she begged us and said her job depended on it. So we relented and went to see her boss.

Then, we were asked to have a seat and the guy introduced himself to the two of us.

We exchanged pleasantries and that was when he started with his presentation.

The guy told us if we plan on going on more vacations in the future and

how much they would cost and that by purchasing a vacation package that was

based on points rather than buying a week that we could go any time of year.

My ex and I already had a timeshare mortgage with Flagship we were paying and told the

sales person that we really could not afford another large purchase at this time. And we

thanked him, but he kept talking and said that he was not supposed to do this but he crossed out

a bunch of figures and said we can give it

to us at "this said price". I remember looking at my ex shaking my head "no".

My ex told him that this was not the time and that we really could not

afford another expense. He verbally told us to stop paying on the other timeshare.

That people do it all the time. But he kept telling us it will be a huge tax write

off, that it was an investment, and that we could rent or sell our membership at any time.

Told us the value would increase in time and we could sell it for three times as much of

what we purchased. He said that the years that we don't go on vacation there are many people

who would jump at the change to use our points. Then my ex told him that we needed to talk it

over and that we would come back and he told us that if we left he might not be able to

guarantee this price since there were only a certain amount of people they could

offer this "special price" to. We felt very much under pressure. Then, the sales

rep told us about a "small" maintenance

fee that we would have to pay every year but it was fixed amount and it would never increase.

But told us to think about what we would be getting in return. We both were hesitate but he then

told us if someone else were to come after we leave they would get the "special" price.

So as you know we ended up with this Royal Club Membership that has NEVER EVER pan out to

what we were promised. We have never been on a vacation with Royal Holiday. After we paid

the mortgage off we plus the yearly maintance fees we could not afford to go on a vacation.

So we tried to do what the representive told us. We tried to sell it! We tried to rent it!

We tried to donate it! We could not even give it away and I lost money to scammers saying

they could sell it for me. I have filed complaints with the BBB,

the Financial Protection Consumer Bureau, and the AG of Maryland and Royal Holiday

continues to refuse to pay me back all my money. I will not except any deal unless they

pay me every cent they owe me since 2004 or release me from the fraudulant misrepresentation

of the contract. The Quality Supervisor John Forseca is a bully and keeps calling and giving me the

same options to pay them which I told them I can no longer afford and will no longer be their victum.

I have been finanacially voliated by Royal Holiday. I have paid them $15,925 and I would like

my money back. I know they are so dishonest that I will not get any of my money back but that is the type

company they are.

View full review
Loss:
$15925
Pros:
  • For them to go out of business
  • For them to stop harassing me
  • For them to go away
Cons:
  • Fact they are bullies
  • Fact they are a scam
  • That they are dishonest
Reason of review:
FRAUD

Preferred solution: Full refund

2 comments
Guest

Royal Holiday is one of the most fraudulent resorts, i fell into their lies a few years ago and when i was doing a research about this company i saw a lot ofpeople posting their horrible reviews against them, it helped me to open my eyes and see the reality of this Resort.Please be careful, here's a website full with complaints of people who also got scammed by them:https://www.timesharescam.com/timeshare-complaints-resorts-black-list/7-royal-holiday-timeshare-complaints/

Guest

NO they are still harassing me. I will not give them another penny.

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Anonymous
map-marker Naucalpan De Juárez, Estado De México

Its a SCAM: ROYAL HOLIDAY CLUB

I have a very bad experience with Royal holiday club. We stayed at Royal park Cancun. The receptionist was friendly and duped us into attending a session with RHC rep. We attended and this rep gave us a very aggressive sales pitch on how we are paying alot for our trips, etc, etc. He asked for my credit card so that he can ask his boss to give us some fee gift. Being naive and thinking such a big resort can not trick us I gave my credit card. After looking closely at all the costs and charges we decided not to sign-up and left. On the last day, as I was checking out, they again asked us to come to RHC office where they informed us that they have already swiped my credit card for 6500 USD. We had made up our mind that we are not going to sign-up but they kept pushing and made me talk to all the supervisors and finally they offered me trail membership for 3500USD. Fearing that I wont get my money back and intimidated by this situation in addition to the fact that this was taking a long time and we had our flights back, I signed the trail contract. After coming back I did a google search (which I should have done way before), I realized going though all the reviews that this a phony company and as stated in the contact cancelled the trail membership within 5 days. Its been 4 months I have been asking for a refund. Each time when I call they hang up or tell me that I need to contact the Resort etc etc. So far I have not received my refund. This is turning out to be nightmare and it makes our decision not to sign-up for their full contact very correct. I will be taking legal action if this is not resolved as I have been very patiently waiting for this refund but so far its all on deaf ears.
View full review
Loss:
$5500
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

2 comments
Guest

Royal Holiday is one of the most fraudulent resorts, i fell into their lies a few years ago and when i was doing a research about this company i saw a lot ofpeople posting their horrible reviews against them, it helped me to open my eyes and see the reality of this Resort.Please be careful, here's a website full with complaints of people who also got scammed by them.,https://www.timesharescam.com/timeshare-complaints-resorts-black-list/7-royal-holiday-timeshare-complaints/

Guest

PROFECO, the Mexican federal agency for consumer affairs provides 5 business days (excluding Sunday and Mexican holidays) to cancel a contract. This cancellation must be in writing.

Telephonic cancellation is unacceptable. You can hand deliver the cancellation letter to the point of sale, or mail it to the address provided in your contract. I always recommend mailing the letter (registered mail - return receipt requested).

If you return to the point of sale, they have sales staff trained to salvage the deal. They will offer you a reduction in price or a different sales package.

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