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2.1 Based on 14 reviews
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    • Robbed us 4
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I was ripped off in the cruelest way possible, while I relaxed and confident on my vacation, I was invited to a presentation of "supposedly" 90 minutes which really lasted nearly 6 hours, at the beginning we did not want to buy anything, but for them seemed quite the opposite, like "if you tell us more, we are very interested in buying" finally tired we believed that our only way to get out is buying ,as the seller told us: “ try it and if you... Read more

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Told by one of their employees when I claim intentional deception "sellers have authorized tell the customer that created convenient". The salesperson do not give the information about the real charges they actually do, don't respect the tiemes agreed for doing the charghes, as neither tell you about the total extra expenses as maintenance costs . All are lies to get you sign and get you into a deal that doesn't give you the benefits offered and... Read more

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we are members 18 mths now and everytime we want to book a vacation theres never space AVAILABLE when we finally got a rm for 4 days we were only confirmed 3 with that 1 day missing in the middle of the trip. then after several calls and emails I was told by my rep that when I got to punta cana to tell them and they will try and get us the rm mind u I was trvlg with 8 ppl. when we bought the pkg we were told we can have up to 12 rms and not pay.... Read more

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Let me tell you my experience, I was in Mexico enjoying my vacation time, when I was invited to attend a timeshare presentation, as I did not want to be rude I decided to go. Well, that was the worst mistake I may have made. They kept me there for 8 hours, I was feeling like a I was wasting my vacation time, so I asked the sales man if I sign and then I regret, and I have de desire of cancel the contract if there is any problem? Of course he... Read more

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In 2014,My wife and I went to Mexico, we were talked into going to a presentation with Royal Holiday, After a pressure sales presentation for 6 hours we purchased a membership. They promised a lot of things but they were empty promises and there were many lies. We realized we had made a mistake and we tried canceling the contract within the 5 day grace period but they made it impossible to cancel. We began researching our options to cancel the... Read more

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My husband and I were on our honeymoon in Punta Cana, Dominican Republic at the Princess Resort (not at all “princess” standards btw) when we were forced to go to a place in the resort where they try to severely persuade you to buy into a Royal Holiday timeshare and they do not let you leave. They made the timeshare sound wonderful – “stay anywhere you want! Hotel is free! 35% off airfare! It lasts 30 years and cost never changes!” WELL THEY ARE... Read more

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Never buy or accept harassing from these people ,the worst costumer service in terms of solutions ,they don't answer e-mails , just when they ask for money .

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Having just read the many stories of how R-H manages to dupe people, let me add one more. On my latest trip to Mexico, I was hounded by my "representative" , telling me how I could stop paying annual maintenance fees and still be able to travel . . . To finally stop her from hounding me, I agreed to sit down with her. BIG MISTAKE! The final result was my purchase of additional points, in order to benefit from the much touted Rent-Sure deal:... Read more

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Bahamas Royal Vacation is a complete joke when i tell you they have the worst customer service i mean from the representative to the manager. I was hung up on 3 times out of just rudeness they promise you a bunch of lies until you get ready to book your vacation and then its something else i was told that i would get a full kitchen studio and come to find out that was a lie, They then try to upgrade you to another package when i was under the... Read more

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In 2009, my wife and I went to our first vacation since we had emigrated to US ten years before. This vacation was in Cancun, Mexico. Everything would have been perfect, but we were harshly lied by Royal Holiday salespersons. Abusing the fact that English is our second language they tide us into a 30 years contract instead of promising 5 years. Being close to retirement age and having a low paying job, we were paying for a two years. In 2012, my... Read more

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